Frequently Asked Questions
- Question This is our first attempt at becoming computerized. Do we need a lot of computer experience?
Answer OnePlus requires only basic knowledge of computers and is easy to install, setup and to use. After the installation and a few minutes of setup, you can immediately start entering your customers and dispatching your technicians using the default codes supplied. - Question All of the HVAC software I have reviewed seems to emphasize accounting. All I want to do is track my customers, service calls, equipment and dispatch my technicians. Why OnePlus is different?
Answer OnePlus is different because it was designed to manage your customer service, enter service calls, track customer history, track equipment, track service agreements, manage PM visits, dispatch your technicians and above all manage your service and installation departments. We let your accounting package handle the counting of your money. - Question I have been using another service software package for years. Even though I am not happy with it, it contains all my customers and other information. Will I lose all that data entry and information?
Answer No! In most cases a complete data conversion can be done for an additional programming fee. - Question Every software manual I have ever looked at is very confusing. Does OnePlus Service avoid a confusing manual or requires hours of expensive training?
Answer OnePlus is definitely easy to use. There is a simple “How To” booklet, Plus, we offer training to fit your needs. It’s just that simple! - Question Are there any limitations to the number of customers, service calls, equipment, service agreements that can be entered?
Answer That’s the wonderful thing about , there is no limit as to how much data you enter. You will be able to enter as much information as your computer’s hard drive can store. - Question My current service management software forces me to run my business its way. I have a unique service business and need to conduct it in a particular way. How will OnePlus Service meet my needs?
Answer All companies conduct business in a slightly different manner and OnePlus gives you the tools to manage your business your way. OnePlus is designed to be a template for all contractors from HVAC service, plumbing service, electrical, appliance to fire sprinkler, tool repair and security systems. OnePlus Service will fit your needs! - Question All of our computers are old, will OnePlus run on our systems?
Answer Yes, But you will not be happy with the performance, the system will crawl. For optimum performance, each computer should be at least a Pentium 4 or better, 1 ghz or better, with a minimum of 256 MB of RAM. - Question I have one computer now and plan on adding two more this year.
Will OnePlus run on a network and if so, which ones?
Answer Yes, OnePlus can be networked. OnePlus supports all of the existing Windows 2000, Windows XP Pro, Windows Vista Business, Windows Servers including Terminal Services. - Question What about using Microsoft Office?
Answer By using Microsoft Office you have the ability to link all data entered into OnePlus Service into Microsoft Access for reporting, Excel for spread sheets and Word to run merge letters and labels. - Question This sounds great! But is it affordable? I am only a two truck company?
Answer An easy, affordable solution for managing your business. - Question Why did you decide to develop a service/dispatch package?
Answer To share our experiences and successes with companies like yours. Our partners have over 25 years experience and have been in the trenches of every facet of the service industry, from field technician to customer service management and service dispatching, to contract manager and even a part owner of a multiple trade service company. We understand residential and commercial HVAC service, Plumbing service, Electrical, Appliance and other service based businesses. We have walked in your shoes!