Service Dispatch

Unlike most service dispatch software programs, OnePlus Service 2009 does not restrict you to one customer service dispatch board. With our program, your dispatchers can choose from many different dispatch boards. Each service dispatch board looks and sorts a different way and will give you and your dispatcher more flexibility for viewing scheduled service work.


Service Dispatch Boards

Complete a service call and invoice the customer, assign a purchase order directly to a job, change service call scheduled date, change assigned technician, timestamp the technician daily movements and more can all be accomplished from any of the dispatch boards. A separate sales lead dispatch board is also available in OnePlus Service 2009 for greater flexibility in your service business environment.

 

Wireless Field Service Dispatch Software

Using wireless field service technologies, OnePlus Field Service system service dispatch software allows interactive communication between field technician and the dispatcher. HVAC service dispatch software and Plumbing service dispatch software. Using advanced technology, OnePlus Service 2009 can greatly reduce technician wasted time on the phone. More time can be devoted to your biggest asset, your customer!

Dispatchers and any inside personnel can send customer service dispatch software information to field personnel with a few clicks of the mouse. NO extra modules to purchase everything you need to communicate with field personnel using any alpha numeric pagers and text messaging devices is already in OnePlus Service Dispatch Software 2009. Communicate with pagers, cell phone text messaging, email capable devices and any other text messaging device. You can view our field service dispatch device by clicking here HVAC Field Service Plumbing Wireless Field Service

 

Customer Service Management and information tracking

  • View All customer information on one screen, service call history, equipment information including warranties, credit status, service and preventive maintenance plans, quotes, jobs, special rates, Billing information
  • Decrease time on the phone, take more calls. Quickly add new customers. Even multiple service locations can be added under one bill to location. OnePlus Service allows you to design default data entry codes.
  • Maintain complete customer service and invoicing history

 

Sales and Marketing

  • Track sales and market prospects efficiently. Generate reports showing marketing source, contract sales, sales per employee, sales by zip code and equipment sales
  • Market Service Agreements with renewal reports and labels.
  • Identify sales opportunities with warranty expiration and equipment aging reports.
  • Easy generation of quotes on standard quote sheet or customized.

 

Dispatching

  • Choose from one of many service dispatch boards with end-user defined drop down lists for quick service call entry.
  • Time stamping and status change from dispatch board for accurate time reports.
  • Generate Purchase orders on the fly. Link PO to Service Call to Job.
  • Dispatchers can page and or email service calls directly to field personnel.
  • Print individual work orders and work schedules.
  • Integration with Microsoft MapPoint to plot service calls with directions.