HVAC Plumbing and Field Service Software solutions since 1996

OnePlus Service Systems, the Affordable customer service software designed for HVAC and plumbing service. OnePlus manages customer service, service dispatching, inventory bar coding, purchase orders, paperless invoicing, customer equipment warranties, service agreements. OnePlus Technologies The premium customer service management software. The low price leader in plumbing service software field service software HVAC service. Innovative and powerful service dispatch and work order management.

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Service Software solution to enable you to begin using the system immediately and successfully in your business.
Service Management System that can be expanded or modified to satisfy the existing and long-range plans of your company.
Immediate cost control information, screen inquires and other reports, for a quick return on investment.
Increase your staff's productivity
Fix operating costs, and Improve Management control
Reduce turnaround time
Flexible customer service management reports on demand
Provide in-house control of company confidential records
System capable of growing with your needs
Flexible
OnePlus Service 2008 allows users to tailor the program to fit their needs. The Setup Codes allow any service company to customize the program to suit their business.
Data Analysis
With over 250 report queries to choose from, OnePlus Service 2008 users have the ability to view vital information quickly. Gathering profitability information, mailing lists, inventory reports, technician productivity, and more is easy with OnePlus Service 2004. With a few clicks of the mouse, you can instantly analyze your company's performance with vital financial management reports.
Unlimited Searches
OnePlus Service 2008 is built on the Microsoft Access platform which permits unlimited queries and search capabilities of the database. Perform searches such as: ascending, descending, find, filter by selection. Additionally you can generate reports queried by numerous factors.
Communication Capabilities
Dispatchers can easily page and/or email service calls directly to field personnel. With OnePlus Service 2008, you can also send free-form messages.
Customer Service
Unlimited customer lookups including invoice number, phone number, addresses, service call ID number, customer name, job number, equipment model and serial number.
View all vital customer records from one screen - service call history, equipment information including warranties, credit status, service and preventative maintenance plans, quotes/jobs, special rates and Bill To information.
Quickly add new customers. Even multiple service locations under one “Bill To” can be added quickly. OnePlus Service 2008 uses drop downs and defaults in many fields making data input an effortless job.
Free form printable and non-printable note fields viewed and input from main customer screen.
Sales & Marketing
Track sales and marketing prospects more efficiently. Generate reports showing marketing source, contract sales, sales per employee, sales by zip and equipment sales.
Separate sales lead dispatch board available.
Customer call-ins can be easily scheduled for a sales callback
Produce marketing lists for campaigns, mailings and telemarketing.
Track marketing campaigns and profitability with customer source reports.
Generate sales lead reports.
Follow Up/Tickler functions for sales, emailing, etc.
Market service and preventative maintenance agreements with renewal reports and labels.
Produce mailing labels, letter, and mail merges.
Track sales department efforts.
Identify sales opportunities with warranty expiration and equipment aging reports.
Generate average billing by source reports and spend advertising dollars the most profitable way.
Now you can produce quotes within a service management program. OnePlus Service 2008 newest feature allows quick generation of quotes. Print on a standard quote sheet or let us customize one for your specific needs. Quotes can easily be turned into an invoice and profit reports produced.
Dispatch Boards
Access to service calls from numerous windows
Eight (8) different dispatch boards to choose from: calendar style, sorted by different criteria, hourly schedule, shop schedule, All Open and dispatch map. The dispatch map works with MapPoint to plot existing service calls on a map of your service area.
Time stamping from dispatch board for accurate technician time reports. System automatically changes call status after time stamping.
Toggle between screens.
End-user defined drop down lists for quicker service call entry
System defaults for usual types of calls, customers, problems
Assign technician to specific zones / territories
One click access to technician's availability.
Calendar accessible by double clicking on date field or change dates with arrows and "-“ or “+".
Generate purchase orders on the fly. Link PO to a service call or a job. Unique PO number corresponds to service call ID number or a job number.
Easily change service call and invoice from any call detail screen.
Alphanumeric and text paging directly from dispatch board - automatically send necessary information to field techs. System also allows free form paging from any system user to field personnel.
Choose from 15 default work orders or request a custom work order.
Print individual or compiled work orders and work schedules.
Invoicing
Invoicing and applying payments can be handled within OnePlus Service 2004 and batch exported to the accounting package with one of our accounting interfaces such as Great Plains, Peachtree, Dynamics and QuickBooks.
Combine invoices for service calls and contracts for corporate billing.
Combine associated service calls and invoice one time. Monitor callbacks as well.
Capture credit card information
Apply discounts and special rates per customer – even apply special discounts for inventory items.
Invoice job phases for new installation/construction jobs
Apply check, credit card, or cash payments
Apply Flat Rate pricing and/or Time and Material.
Override preset prices
Specify customers or service calls that require a purchase order number.
Taxable or untaxable products and services specified at time of invoicing - flexible for any business circumstance.
Accounting
Payroll adjustment includes billable and non-billable hours
Second party billing and third party billing for warranty/insurance work
Invoice tracking
A/R Collections feature
Lookup purchase orders by numerous methods
Over 20 default invoice formats to choose from or request a custom invoice
Daily cash receipts reports and payment management
Credit card information easily referenced
Departmental income reporting
Lookup invoices by invoice number, customer, etc.
Transfer invoice and payment information directly to your accounting package with interfaces to: Peachtree Accounting, Great Plains, Dynamics and QuickBooks.
Job Costing
With the new job costing/quotes feature, users can input job specs, scope of work and warranty terms.
Material and labor calculates automatically using the cost and multiplier applied.
Develop and print materials pick lists broken down by phase.
Print costing reports for a clearer picture of revenues.
Convert estimates and quotes into invoices quickly
Track job phase profitability
Compare actual job expenditures with estimates and quotes
Inventory Management
Inventory can be tracked by warehouse and individual truck level.
Automatic inventory depletion during invoicing process
Immediate update to customer equipment record after invoicing
Refrigerant usage and recovery tracking and reports.
Generate inventory replenishment and usage reports.
Produce equipment sold reports including floor plan equipment.
Track equipment serial numbers, truck inventories, and material usage by different criteria (call type, product, and inventory location)
Print inventory identification bin labels.
Create duplicate truck inventories.
Floor plan equipment separate from main inventory.
Import popular flat rate pricing or build your own flat rate/Value Pricing.
Print flat rate pricing field books.
GPS tracking vehicles Management
Schedule estimates, tag renewals and vehicle maintenance.
Quickly analyze vehicle maintenance history.
Management Reports
Two hundred and fifty (250) rapidly generated reports in OnePlus Service 2008
Technician productivity reports
Service Agreement/Contract reports and labels for renewals, planned visits, etc.
Inventory Reports including warehouse reorder, material usage, inventory value, etc.
Purchase Orders reports for tracking open POs.
Sales reports sorted by county, employee, source, equipment, etc.
Marketing reports including follow up calling list, customers without a service plan/contract, equipment aging, etc.
Flat Rate/Value Pricing – analyze flat rate/value pricing actual and real costs
Service and Maintenance Contracts
Easily view customer’s contracts from main screen
One click to view contract details and add new contract
Review and market expiring contracts
Generate service plan renewal reports and invoices
Schedule contract inspections effortlessly
Assign salesperson to contract for commission payment
Setup plans and contracts in system utilities. Denote inspection cycles, technician skill level, etc.
Comprehensive agreement management and scheduling
Additional Software Available
Mapping, GPS tracking, Real-Time Data Entry
Real time monitoring of service vehicles to increase efficiency of dispatching.
Improve dispatch support with street level detail.
Report ability for vehicle maintenance and safety
Locating the closest service vehicle to pending service call
User defined alerts when service vehicle arrives to the customer
Show all pending and suspended calls
Show your companies suppliers and venders
Updates Technicians time and progress on the Job.