Field service software for HVAC plumbing electrical appliance Since 1996

HVAC field service software Plumbing field service wireless field service OnePlus Service Management System and BASS wireless field service, brings to small and medium size HVAC and plumbing businesses an innovative and powerful service dispatch and work order management application using the productivity of wireless Internet communication through standard handheld  PDA devices

• Reduced Radio and Cell Phone Time
• Same day billing
• Paperless office
• Real time credit card scanning
• Inventory bar coding
• Customer signature capture
• Easy installation and setup
• Designed by service technicians
• Attach Photographs from the Field
• Attach Sound files
• Attach Diagnostic Readings
• Attach recommendations to customer
• Flat rate billing
• Thermal printer
• OnePlus Service automatically updated
• Lookup equipment drawings and parts lists
• Time and material billing
• Automatically Notifies Sales Person or Service Manager of Follow-up Needed
• The Technician
• The technician will wirelessly receive their call and customer details to the BASS handheld device. The following information is made immediately available
• View all information about the current customer
• View all equipment currently at the residence
• View all historical and service information about the equipment
• Note all service performed on the call
• Create an invoice and receive credit card payment while onsite
• Update truck inventory
• The Office
• Up to the minute status and location of entire service fleet
• Up to the minute financial status of the days receivables
• Restock list created for all trucks in the fleet
• Financial
• Office staff focused on sales and service - not filing!
• Credit transaction processed before the truck returns to the office
• Reduced credit transaction fees
• Reduced billings errors
• Faster calls

The technician working with BASS wireless field service software and OnePlus service dispatch software to flow billing data on commercial accounts to accounts receivable directly from the technician at the customer work site using his handheld PDA.  This automation will significantly speed your billing process and improve cash flow.

The BASS system will guide your service technicians though every step of the diagnosis and maintenance process. Even if your rep is not familiar with the specific unit, service manuals can be downloaded live to the BASS handheld unit

Wireless field service wireless electronic bookkeeping system for service technicians. Downloads into a wireless pocket PC PDA. Handles service dispatching, tracks all customer files, and provides invoicing, real time warehouse stock updates and more.

WIRELESS COMMUNICATIONS
Using wireless field service communication technologies, OnePlus Technologies HVAC service dispatch software allows interactive communication between field personnel and the office. Using advanced technology, OnePlus Service 2008 can greatly reduce technician wasted time on the phone. More time is devoted to your biggest asset, your customer service.

Dispatchers and any inside personnel can send vital information to field service technician with a few clicks of the mouse. NO extra modules to purchase everything you need to communicate with field service technician using any text messaging devices is already in OnePlus Service 2008 . Communicate with pagers, cell phone text messaging, email capable devices and any other text messaging device.

Service Dispatch software  OnePlus gives you the tools to route your technicians the most efficient way to keep your trucks rolling and making money. Time stamping built in to make payroll easier. Service dispatch schedule integrated with Microsoft MapPoint see on street level detail the location of trucks and customers. Customer service dispatch software that meets your needs.

Service Agreements Customer service agreements can be liquid gold during the off peak seasons. Our system has all of the features to manage your customer service agreement program. Process renewal invoices and preventative maintenance visits the most efficient way possible

Inventory and Warehouse Multiple warehouse tracking.

Flat Rate Pricing Implement your own flat rate system and print your own books.  We provide the tools to analyze how well you are doing and whether or not you need to increase or decrease your prices. Or you can import Callahan Roach, Profit Strategies data files.

Customer Service Management OnePlus has detailed marketing modules to increase your sales during the slow seasons and keep in contact with your customers. Keep your customer service dispatch department busy.

Purchase Order Purchase order system integrates with your Inventory, Flat Rate, Job Costing, Service Contracts, Warehouses and Invoicing .

Customer Service Software  Scheduling Software Work Order Software HVAC Software scheduling software

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